Terms & CondItions

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TERMS AND CONDITIONS

Effective Date: October 4, 2026

Last Updated: October 4, 2026

Welcome to AmberCaring.com. Please read these Terms and Conditions ("Terms", "Agreement") carefully before using the AmberCaring.com website (the "Site") or enrolling in any home healthcare services offered by Amber Caring ("Amber Caring," "Company," "we," "us," or "our").

By accessing or using the Site or our services, you ("User," "Client," "Patient," or "you") agree to be bound by these Terms. If you do not agree to all of these Terms, do not access or use our Site or services.

1. Scope of Services & Website Purpose

Informational Site Content: The content, articles, resources, and descriptions on AmberCaring.com are provided strictly for general informational and educational purposes. Nothing on this Site constitutes formal medical advice, medical diagnosis, or a binding agreement for healthcare provision.

Service Provision: Home healthcare services provided by Amber Caring are delivered pursuant to a separate, formal written Care Agreement, Assessment, and Plan of Care executed between Amber Caring and the patient or their authorized legal representative. In the event of a conflict between these Terms and an executed Care Agreement, the terms of the Care Agreement shall govern.

2. Emergency Medical Notice

DO NOT USE THIS WEBSITE OR AMBER CARING’S ONLINE SERVICES FOR MEDICAL EMERGENCIES.

If you, a patient, or a family member are experiencing a medical emergency, call 911 or go to the nearest emergency medical facility immediately. Amber Caring does not monitor website contact forms, inquiries, or emails 24/7 for urgent clinical needs.

3. Eligibility & User Responsibilities

Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction to use this Site or submit service inquiries on behalf of yourself or a client.

Representation: If you are contacting Amber Caring or enrolling services on behalf of a family member, ward, or legal patient, you represent and warrant that you have full legal authority (e.g., Power of Attorney, legal guardianship, or explicit consent) to act on their behalf.

Accuracy of Information: You agree to provide true, accurate, current, and complete information during all intake forms, assessments, and communication with Amber Caring staff.

4. Privacy, HIPAA, and Personal Health Information (PHI)

Privacy Policy: Your use of our Site and services is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices, which detail how we collect, use, and protect your Protected Health Information (PHI) and personal identification data.

Communications: While Amber Caring employs industry-standard encryption and security measures for website forms, standard email and unencrypted internet transmissions carry inherent privacy risks. Avoid submitting highly sensitive health details through general contact forms unless explicitly directed to a secure, HIPAA-compliant patient portal.

5. Intake, Billing, and Payment Terms

Care Plans & Rates: Specific rates, billing schedules, accepted insurance providers (Medicare, Medicaid, private insurance, or self-pay), and payment terms are detailed in the individual client’s Care Agreement prior to the start of services.

Insurance Authorization: Patients remain responsible for verifying their insurance coverage. If an insurance provider denies coverage or reimbursement for services rendered, the patient or responsible party remains financially liable for payment according to the agreed fee schedule.

Cancellations: Cancellation schedules for scheduled home care visits, shift modifications, or termination of home healthcare services are subject to the specific notice requirements set forth in your Care Agreement.

6. SMS and Text Messaging Terms & Opt-Out

By providing your mobile telephone number to Amber Caring or submitting a service inquiry through AmberCaring.com, you agree to receive operational, transactional, and informational text messages (SMS and MMS) from Amber Caring. These communications may include appointment reminders, care plan updates, billing notifications, caregiver check-ins, and customer service inquiries.

Key Messaging Conditions

Consent is Optional: Consent to receive text messages is completely voluntary and is not a condition of receiving healthcare services, purchasing goods, or enrolling in care programs with Amber Caring.

Message Frequency: Message frequency varies depending on your active care schedule, account updates, and user preferences.

Rates & Charges: Message and data rates may apply depending on your cell phone plan and wireless carrier. Amber Caring is not responsible for any mobile fees incurred.

Carrier Disclaimer: Mobile carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed, misdirected, or undelivered text messages.

How to Opt Out of Text Messaging

You have the right to unsubscribe or opt out of receiving text messages from Amber Caring at any time:

1. Reply STOP: Text STOP, QUIT, CANCEL, END, or UNSUBSCRIBE in reply to any text message received from Amber Caring. Upon sending STOP, you will receive one final automated text message confirming that you have been successfully unsubscribed. No further text messages will be sent unless you explicitly re-enroll.

2. Contact Support: You may also request to opt out by calling us directly at (888) 487-9295 or sending an email to compliance@ambercaring.com specifying your mobile phone number and your request to stop text communications.

Support and Help (HELP)

For assistance or questions regarding our text messaging services, text HELP in response to any text message, or contact our customer support team at compliance@ambercaring.com or (888) 487-9295

3. Mobile Privacy Protection

Amber Caring respects your privacy. Mobile numbers, SMS consent, and text messaging opt-in data will not be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

8. Intellectual Property Rights

Ownership: All content on AmberCaring.com—including text, graphics, logos, icons, images, audio clips, digital downloads, and software—is the property of Amber Caring or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and print pages from AmberCaring.com for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content without express written authorization from Amber Caring.

9. Prohibited Conduct

When accessing or using AmberCaring.com, you agree NOT to:

1. Use the Site for any unlawful purpose or in violation of any local, state, national, or international law or regulation.

2. Impersonate any person or entity, or misrepresent your affiliation with a patient, healthcare provider, or Amber Caring.

3. Attempt to gain unauthorized access to any part of the Site, user accounts, or computer systems connected to Amber Caring.

4. Upload or transmit viruses, malware, trojan horses, or any other code designed to interrupt, destroy, or limit the functionality of the Site.

5. Harvest or collect personal data, email addresses, or health information of other users without consent.

10. Limitation of Liability & Disclaimers

"As-Is" Site Provision: The Site and its contents are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability: To the maximum extent permitted by applicable law, Amber Caring, its officers, directors, employees, agents, clinical staff, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

Your use or inability to use the Site.

Any errors, omissions, or inaccuracies in Site content.

Unauthorized access to or alteration of your transmissions or data.

Delays or interruptions in online communication.

11. Indemnification

You agree to defend, indemnify, and hold harmless Amber Caring, its officers, directors, employees, healthcare providers, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your unauthorized use of the Site or services.

12. Third-Party Links & Resources

AmberCaring.com may contain links to third-party websites, patient portals, or healthcare resources that are not owned or controlled by Amber Caring. Amber Caring has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites. Inclusion of any link does not imply endorsement.

13. Governing Law & Dispute Resolution

These Terms and your use of AmberCaring.com shall be governed by and construed in accordance with the laws of the state in which Amber Caring maintains its primary headquarters, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the federal or state courts located within that jurisdiction.

14. Modifications to Terms

Amber Caring reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site or our services after any changes are published constitutes your acceptance of the revised Terms.

14. Contact Information

If you have questions, concerns, or inquiries regarding these Terms and Conditions or the services offered by Amber Caring, please contact us at:

Amber Caring - A Home Health Care Company

Website: https://ambercaring.com

Email: compliance@ambercaring.com

Phone:  (703) 906-0190 or (888) 487-9295

Mailing Address: 5290 Shawnee Rd, STE 200, Alexandria, VA 22312