Privacy Policy

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Amber Caring - A Home Healthcare Company’s Privacy Policy

Effective Date: 08/15/2025

Amber Caring - A Home Healthcare Company (“Amber Caring,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, address, phone number, email address
• Date of birth
• Emergency contact details

B. Health Information (Protected Health Information or PHI)

• Medical history, diagnoses, treatment plans, medications, and physician notes
• Health insurance details and billing information

C. Technical Information (if using our website)

• IP address
• Browser type and operating system
• Pages visited and time spent on the website

2. How We Use Your Information

We may use your information for:

• Providing home healthcare services
• Coordinating care with your doctors, family members, or caregivers
• Processing billing and insurance claims
• Communicating important updates about your care
• Meeting legal, regulatory, and compliance requirements
• Improving our services and website

3. How We Share Your Information

We will not sell, rent, or trade your information. We may share your information only:

• With your consent (for example, sharing information with family or caregivers)
• For treatment purposes (coordination with other healthcare providers)
• For payment purposes (with insurance companies or billing services)
• As required by law (public health reporting, court orders, or law enforcement requests)
• With trusted service providers who assist us in delivering our services, under strict confidentiality agreements

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws. Your PHI will be handled according to HIPAA’s Privacy Rule, Security Rule, and Breach Notification Rule.

5. Data Security

We use industry-standard safeguards to protect your personal and health information, including:

• Secure electronic health record systems
• Access controls and authentication
• Encryption of sensitive data
• Staff training on privacy and security

However, no system is 100% secure. We cannot guarantee complete protection against unauthorized access, but we take every reasonable step to prevent it.

6. Your Rights

You have the right to:

• Access and request copies of your health records
• Request corrections to your information
• Request restrictions on how we use or share your information
• Receive a record of certain disclosures of your PHI
• Withdraw consent for non-essential uses of your data
• File a complaint without fear of retaliation if you believe your privacy rights have been violated

7. Cookies & Website Tracking

(if applicable)

Our website may use cookies and similar technologies to improve user experience and analyze site performance. You can adjust your browser settings to refuse cookies, but some site features may not work properly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or your privacy rights, contact us at:

Amber Caring - A Home Healthcare Company

5290 Shawnee Road #2021b

Alexandria,VA 22312

Phone: (888) 487-9295

Email: info@ambercaring.com